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How to fix Microsoft OneDrive Sync Issues

In this article, we will talk about the syncing issues in OneDrive that you may face or... read more

John Michaloudis
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Overview

How to fix Microsoft OneDrive Sync Issues

In this article, we will talk about the syncing issues in OneDrive that you may face or have faced and how to fix OneDrive issues. Following are the common issues that users face while trying to sync OneDrive:

Let’s explore each of these OneDrive issues one by one!

Watch How to Fix Microsoft OneDrive Sync Issues on YouTube and give it a thumbs-up!

 

OneDrive Requirements

1. File Naming – 

The main requirement of file naming in OneDrive is that you cannot use certain characters in your file name. The characters that you have to avoid are:

  • *
  • :
  • <
  • >
  • ?
  • /
  • \
  • |

When you try to use these characters in the file name – you will get an error and need to fix it.

How to fix Microsoft OneDrive Sync Issues

You also have to avoid starting a file name or ending a file name with a space. If you try adding leading or trailing spaces, OneDrive will remove them automatically.

How to fix Microsoft OneDrive Sync Issues

 

2. File LocationWhen considering file location, keep in mind that you cannot sync a mapped drive.

3. Length of file path – The entire file path of any document should be less than 400 characters.

For example – If you can have an image named “TestDocument.jpg” saved in a Pictures folder on your windows computer. The file path of this image will be: “C:\Users\john\Pictures\camera\2022\TestDocument.jpg” and the number of characters should be within 400.

Each segment of this file path cannot be more than 255 characters.

4. The file size for uploading or downloading should be within 250 GB.

5. At a time, you can sync a maximum of 2500 files. If you try and upload more than that, you will get an error.

6. You cannot sync to more than 1 OneDrive account.

7. In the basic OneDrive account, you have a total of 5 GB of space. If you upgrade your account, you’ll get 1 TB of space and Microsoft 365.

 

Logins

Sometimes it might happen that you open OneDrive on both PC and online but the folders do not sync. What can be the possible reason for that?

You may be using one account online but on PC you may have logged in using a secondary account.

 

Sync Paused

It might also happen that you accidentally pause file syncing on OneDrive.

You may not realize that you have paused syncing. Now, when you upload a new file on a PC and do not see the same file online you may not be able to identify the reason.

So, it is always a good practice to check the OneDrive icon present on the taskbar.

Currently, you can see a small pause icon on the OneDrive icon. This means that the syncing is paused.

How to fix Microsoft OneDrive Sync Issues

If you click on the logo, you can see the same message displayed on the banner.

How to fix Microsoft OneDrive Sync Issues

Simply, click on the banner and the syncing will start again.

 

No WiFi or Airplane Mode

What if you are not connected to your WiFi or you accidentally hit the airplane button on your keyboard?

You will see that OneDrive on the cloud will show a “Something went wrong” error.

How to fix Microsoft OneDrive Sync Issues

It may be difficult to understand the reason for this error and you may end up spending a lot of time troubleshooting it.

One thing you can do is open the OneDrive folder and check for a blue recycling arrows icon. If you see it, it means you have encountered a connectivity issue and your file is not syncing to OneDrive.

How to fix Microsoft OneDrive Sync Issues

Now if you go to the taskbar, you will see that your PC is now in airplane mode.

How to fix Microsoft OneDrive Sync Issues

Once you turn off the airplane mode and give it a minute to come back online, you will see that the files have now synced as it now has a cycle with a checkmark icon.

How to fix Microsoft OneDrive Sync Issues

Delete File and Upload Again

If you have tried a few troubleshooting issues and still do not know what is wrong, a quick fix would be to delete the problematic file and upload it again.

The issue might resolve on its own.

 

Repair Office

Another option to fix OneDrive sync issues is to reboot office. You can follow the steps below to repair office:

1. Go to the search bar and type Control Panel.

How to fix Microsoft OneDrive Sync Issues

2. In the Control Panel, go to Programs and Features.

How to fix Microsoft OneDrive Sync Issues

3. Select Mircosoft Office and click on Change.

How to fix Microsoft OneDrive Sync Issues

4. In the dialog box, select Quick Repair and then Repair.

How to fix Microsoft OneDrive Sync Issues

 

Windows Update

Another great option for OneDrive sync issues is to simply run the latest Windows update.

1. Go to the search bar and type Windows Update Settings.

How to fix Microsoft OneDrive Sync Issues

2. If an update is available, go ahead and click on Download.

How to fix Microsoft OneDrive Sync Issues

This might resolve your problem!

 

Reboot

Lastly, if none of the above options works you might have to reboot the system to solve the problem. Rebooting sometimes covers a myriad of problems.

 

Hopefully, these tips and tricks would work for you if you encounter OneDrive sync issues. Now you can start using OneDrive efficiently, and if you want to brush up on your basics by coming back here!

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Founder & Chief Inspirational Officer at MyExcelOnline.com

John Michaloudis is a former accountant and finance analyst at General Electric, a Microsoft MVP since 2020, an Amazon #1 bestselling author of 4 Microsoft Excel books and teacher of Microsoft Excel & Office over at his flagship Academy Online Course.

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